We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. After the 14 days, no items will be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to be approved by us to begin the process. If we receive your return and it is not in good condition, we will have to return it back to you, and the cost will be taken out of your store credit.
To start a return, you can visit our return portal. Shipping charges or custom fees for returns are not credited. You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are also non-refundable. You can email us at email@example.com for more help.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like bodysuits, earrings and anything that has an under garment. Items wanting to be returned after the policy return date will not be accepted. Please get in touch if you have questions or concerns about your specific items by contacting firstname.lastname@example.org.
Unfortunately, we cannot accept returns on sale items or gift cards for any reason. Items purchased as "FINAL SALE" cannot be returned, with no exceptions.
We ship Mondays, Wednesdays and Fridays. Order processing times are slightly longer during sale events, Black Friday and holidays.
We do not offer exchanges, you must return your item and once received we will issue you a store credit in which case you may re-purchase your item of choice.
Unfortunately we do not offer refunds, only store credit.
We currently ship worldwide with DHL Express.
If you wish to ship to a military address please email us prior to completing your order at email@example.com so we can set up alternative shipping for you. If you fail to do so and we ship via DHL it will be returned back to us. You will then have to pay the customs fees for the return and the second shipping fee for it to be correctly shipped to you.
If you wish to ship to a post office box please email us prior to completing your order at firstname.lastname@example.org so we can set up alternative shipping for you.
Please note that all orders to EU countries are liable for customs and duties charges beyond our control.
Shipments to the USA are not charged custom fees on orders below $800 USD. If you wish to order beyond that value we suggest splitting your order into two to avoid paying customs fees. However, if you do not do this and are charged, those fees are yours to pay.