FAQs

How do I contact Fumi The Label?

info@fumithelabel.com

How do I keep up on all things Fumi The Label?

You can subscribe to our email and/or exclusive text club to know all new arrivals, promotions or updates.

How long until my order is shipped out?

We ship orders within 3-5 business days.

Do you offer express shipping?

Yes, but it depends on the item’s availability. Please send an email to info@fumithelabel.com and we’ll be happy to be of assistance to you.

Do you offer international shipping?

Yes, we ship internationally. Custom fees however are the customer’s responsibility upon arrival. For more detailed information about shipping please check out our delivery page.

Can I exchange or return my order if it doesn’t fit?

We currently do not accept exchanges. You however are able to return your items that are in the same condition as received by using our return portal.

Do you offer refunds?

We unfortunately do not offer refunds. We only offer store credit at this time.

I realized a mistake after purchase, what should I do?

You can email us at info@fumithelabel.com. However we've added some tips to remember to avoid mistakes below.

  • Please make sure the door number provided is correct
  • Please make sure your shipping address is complete and correct
  • Please make sure the number of items are correct and are the correct sizes