We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and will only be refunded if there is an error with the order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like bodysuits, earrings (unless damaged) and anything that has an under garment. Please get in touch if you have questions or concerns about your specific items.
Unfortunately, we cannot accept returns on sale items or gift cards
Items purchased as "FINAL SALE" cannot be returned or exchanged, with no exceptions
Order/Return processing times are slightly longer, during sale events and holidays
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you will then have to make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method without the shipping fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.