Return & Shipping Policy
Returns
We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return. Returns requested after 14 days will not be accepted.
Refunds
At this time, we do not offer refunds. All approved returns will be issued as store credit only.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
- Item must be unworn, unused, and in the same condition you received it
- All tags must still be attached
- Item must be in its original packaging
- Your return must be approved by our team before sending it back
If your return is received and does not meet these requirements, it will be shipped back to you and the cost of shipping will be deducted from your store credit.
Starting a Return
To begin a return, please use our Return Portal.
Also contact us at:
customerservice@fumithelabel.com
Please note:
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- Shipping charges and customs fees are not credited
Important Notice on Customs (Canada)
All items entering Canada are subject to customs charges, including returned packages.
Because of this, we strongly recommend selecting the correct size before purchasing to avoid returns.
If customs duties are charged to us on a returned package, the amount will be deducted from your store credit.
Damages & Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
customerservice@fumithelabel.com
We will review the issue and work with you to resolve it.
Non-Returnable Items
The following items cannot be returned:
- Bodysuits
- Earrings
- Any item containing undergarments
- Sale items
- Gift cards
- Items marked FINAL SALE
Returns requested after the 14-day return window will also not be accepted.
If you are unsure whether your item qualifies for a return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you would like a different item or size:
- Submit a return request
- Once the item is received and approved, you will receive store credit
- Use your store credit to place a new order
Price Adjustments
We do not offer price adjustments on any orders.
All of our promotions, sales, and discounts are planned in advance, and pricing changes may occur as part of scheduled campaigns or limited-time events. Because of this, we cannot apply discounts to orders that were placed before or after a promotion begins.
Shipping Information
Processing Time
Orders require 3–5 business days for processing before shipping.
During Black Friday, new product launches, sale events, and holidays, processing times may increase to 7–10 business days.
Delivery Time
Once shipped, delivery typically takes 3–7 business days.
Shipping Carrier
We ship worldwide using DHL Express.
Black Friday & Sale Events
All purchases during Black Friday and major sale events are:
FINAL SALE — NO RETURNS, NO REFUNDS, NO EXCHANGES
No exceptions.
Military Addresses
If you need to ship to a military address, please contact us before placing your order at:
customerservice@fumithelabel.com
We will arrange an alternative shipping method.
If you do not contact us in advance and the order is shipped via DHL, it will be returned to us. In this case, you will be responsible for:
- Return customs fees
- Reshipping costs
P.O. Box Shipping
If you need your order shipped to a P.O. Box, please email us before placing your order so we can arrange alternative shipping.
International Customs & Duties
Europe / UK
Orders shipped to EU and UK countries may be subject to customs duties and import taxes, which are outside of our control.
United States
Due to recent changes in U.S. import regulations, duties may apply to shipments entering the United States. These fees are charged by U.S. Customs, not by Fumi The Label.
Customs Responsibility
Fumi The Label is not responsible for any customs duties, taxes, or import fees charged by your country.
These charges:
- Are not included at checkout
- Cannot be estimated by us
- Must be paid by the customer
For estimates, please contact your local customs office.
Refused Shipments
We strongly advise not refusing your package upon delivery.
If a package is refused:
- DHL/UPS will return the package to us
- The carrier will charge a return fee
- This fee will be deducted from your store credit
If the customer does not respond to the carrier regarding the return shipment, DHL/UPS may classify the package as abandoned and destroy it.
In these cases, you will not be eligible for a refund or store credit.